Terms & Conditions
These are the terms and conditions of sale (“Conditions”) of The Wedding Wardrobe Ltd whose registered office is 7 West Lane, Chester le Street, County Durham. DH3 3HJ (registered in England and Wales under company number 09765590). These terms will apply to all purchases of Goods in the United Kingdom when you order via our website (www.weddingwardrobe.com) (our “Website”) or by telephone using our Customer Services staff. Please read these Terms and conditions carefully before placing your order.
By placing an order by telephone through our Customer Services team, you confirm your unconditional acceptance of these Conditions. By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions.
Please note that:
- Not all items featured in our web site, in advertisements or fashion features are available by telephone order or via our Website. Please consult our Website to check whether the Goods are available via telephone or website order.
- We may change these Conditions from time to time. The latest version of these Conditions is available on our Website.
- These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website and by telephone.
1.1 In these Conditions:
1.1.1 “Customer” means a person acting as a consumer who is purchasing goods outside the course of his or her business or trade;
1.1.2 “you” means the Customer submitting an order for Goods;
1.1.3 “Goods” means the Goods to be supplied under these conditions;
1.1.4 “Party” means either you or us; “Parties” means you and us;
1.1.5 “Writing means letter, fax or email.
1.2 The contract for supply of Goods (“Contract”) will be formed when we accept your order. Acceptance of an order by us can only be made in Writing save where ordering Goods over the telephone. Once the Contract has been formed with you we will file it in paper copy for our records. All orders are subject to availability.
1.3 Orders may only be placed by Customers aged 18 and over.
1.4 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.
1.5 These Conditions may only be changed in a document signed by one of our directors.
1.6 These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.7 Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability.
1.8 By accepting the Contract you confirm that you are a Customer in the United Kingdom.
1.9 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this Contract.
1.10 These Conditions comply in all respects with the Consumer Protection (Distance Selling) Regulations 2000 (as amended) and the Electronic Commerce (EC Directive) Regulations 2002.
1.11 Clause headings are for convenience only and do not affect the interpretation of these conditions. Words in the singular include the plural and vice versa.
Identification of the offeror:
The Wedding Wardrobe Ltd whose registered office is 7 West Lane, Chester le Street, County Durham. DH3 3HJ (registered in England and Wales under company number 09765590). (referred to in these terms as “we” or “us”).
Information relating to Goods
Information on the range of Goods sold via our telephone order service or via our Website is available, with product references, at the Wedding Wardrobe boutique and on our Website. All orders are subject to availability.
4.1 Orders by telephone. Orders can be placed in English with our Customer Services team by calling telephone number +44 191 388226 (local rate), Monday to Saturday from 10:00 am to 4:00 pm, excluding public holidays.
4.2 Orders via our Website:
4.2.1 Orders can be placed through our Website. You will be responsible for paying any costs of connection to our Website.
4.2.2 Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted, we cannot guarantee it. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only and you are advised to contact our Customer Services team for further information about the goods.
4.2.3 Whilst we try to ensure that our Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website.
4.2.4 We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Website, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence.
4.2.5 When placing an order for the first time, you will be required to open an account with us and complete certain required fields on an order form. All steps necessary for placing an order are detailed on our Website.
4.2.6 In the event prolonged inactivity causes your connection to our Website to fail, your selection of Goods may be lost. In such case, you will be required to re-enter your selection.
4.2.7 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the Goods.
5.1 The price of the Goods you order will be notified to you by telephone before you place your order or shown on the Website before you confirm your order and will be confirmed on the written confirmation that you will receive when the Goods are delivered. All prices are in pounds sterling (£) and inclusive of VAT. Delivery prices may vary.
5.2 If an error is found in the price of Goods you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Goods.
6.1 You must pay for the Goods prior to their dispatch to you by credit card (or bank transfer on Client Service request). Payment must be in pounds sterling (£).
6.2 Your credit card will be debited at the time the order is prepared; you must confirm to us the name which appears on the credit card to be debited, give the 16-digit card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the credit card. We undertake to keep this information strictly confidential.
6.3 In order to counter Internet fraud, payments through our Website will be managed on-line with the banking organisations concerned through the facilities. The banking company will be responsible for holding and automated handling in a secure environment the information relating to each order, including bankcard details.
Your personal data (including name, email address, delivery details, telephone number, details of the order placed, credit card details) will be disclosed and used by the banking corporation exclusively for the purposes of providing fraud screening services to us and to its own customers.
We reserve the right to put in place additional/other payment security system(s) from time to time.
6.4 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.
7.1 The Goods you order will be delivered during normal business hours once payment has been confirmed to the address which you give to us when you place your order.
Delivery will be made by courier and require signature for any goods delivered. Please note that deliveries will not be made to: made care of or hotel or PO Box addresses and selected countries.
7.2 If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our courier service in order to arrange an alternative delivery date or a place to collect the Goods.
7.3 You may place a request for Goods to be delivered to a third party of your choice, provided always that the delivery address is in the United Kingdom.
7.4 No delivery will take place unless payment for the Goods has been received. Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
7.5 Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.
7.6 Ownership of the Goods and the risk for damage to the Goods passes to you upon delivery.
7.7 If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note and contact the Customer Services team (see clause 11 below).
Limitation of liability
8.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for:
8.1.1 any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related services or their use by you;
8.1.2 any losses which are not caused by any breach by us;
8.1.3 business or trade losses.
8.2 Our entire liability in connection with the Contract will not exceed the purchase price of the Goods in question.
8.3 Nothing in this Contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or sub-contractors is limited.
8.4 We shall repair or replace, free of charge any Goods damaged or lost in transit where delivery has been made by our carrier, provided that:
8.4.1 you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you placed your order in the case of loss, in order that we may comply with our carrier’s conditions of carriage;
8.4.2 you produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods.
Your right of cancellation
9.1. You have the right to cancel the Contract at any time up to the end of five working days after you receive the Goods. A working day is any day other than weekends and bank or other public holidays.
9.2. To exercise your right of cancellation before the Goods have been delivered to you, you must give written notice to us by hand or post to The Wedding Wardrobe Customer Services, 7 West Lane, Chester le Street, County Durham, Dh3 3HJ, or by email to firstname.lastname@example.org giving details of the Goods ordered and (where appropriate) their delivery.
9.3. If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods to us as soon as possible and at your own cost (unless on receipt of the goods we consider that the Goods are faulty, whereupon we will refund or re-credit you with the cost of returning the goods to us) in their original packaging, complete with any related accessories or instruction booklets, together with the duly completed Returns instructions and the original invoice, to the following address: Wedding Wardrobe Customer Services, 7 West Lane, Chester le Street, County Durham. DH3 3HJ.
For your protection, we recommend that you use a recorded delivery service.
9.4. If you do not return the Goods as required under these Conditions, we will charge you a sum not exceeding the direct cost of recovering those Goods.
9.5. We will refund or re-credit you after we have received the returned Goods and at the latest within 30 days for any sum that has been paid by you or debited from your credit card for the Goods. Alternatively, we are happy to exchange the Goods you have ordered.
9.6. No refund will be offered for Goods that are returned by the Customer incomplete, damaged or soiled.
Exchange of Goods
10.1 When you buy goods from any retailer, the goods must be:
of satisfactory quality; fit for their purpose; and as described.
If they do not meet these standards, you may be able to claim a refund, replacement, repair and/or compensation from the retailer. If there is a problem with your goods, please let us know.
10.2 In addition to your legal rights, we operate an exchange policy for our customers in respect of items delivered (other than customised made to order Goods), subject to the following conditions:
Within 30 days following the date of delivery, you may choose to:
10.2.1 Return the items in question, in their original packaging, complete with any related accessories or instruction booklets, together with the original invoice and the Returns Details, to the following address: Wedding Wardrobe Customer Services, 7 West Lane, Chester le Street, County Durham. DH3 3HJ. It is your responsibility to obtain proof that the goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. The cost of returning the goods shall be borne by you. No new delivery can take place until we have received the returned goods from you.
10.3 In the event that Goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card.
10.4 In the event that Goods are exchanged by post, the new sale will be subject to these Conditions.
For further information relating to these Conditions, or the Goods themselves, you should contact our Customer Services team on: +44 191 3882226.
Intellectual property rights
The “Wedding Wardrobe” logo , whether it is figurative or not, and all other marks, illustrations, images, and logos which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of The Wedding Wardrobe Ltd a company incorporated and registered in England and Wales under company number 09765590), whose registered office is 7 West Lane, Chester le Street, County Durham. DH3 3HJ . Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as in any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.
Delay or failure to perform
We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; import or export regulations or embargoes; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.
We will inform you of any such unforeseen event or of force majeure. Should this interruption continue beyond a period of two weeks, you will be entitled to cancel the order, and a refund will be made in accordance with clause 9 of these Conditions.
Use of your information
The holding and using of personal information provided to the Wedding Wardrobe is governed by the Legal Notice posted on the Website. Please read this Legal Notice to understand how we use and protect the information that you provide to us. By placing an order on the Website, you consent to the collection, use and transfer of your information under the terms of the Legal Notice.
15.1 The Contract is governed by the laws of England and the English Courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
15.2 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.